Delaware Resource Group

  • Customer Service Manager

    Job Locations US-KS-Wichita
    Posted Date 1 week ago(5/15/2018 5:49 PM)
    Job ID
    # of Openings
  • Overview

    DRG Professional Services is currently seeking a Customer Service Manager to join the world's leading independent aerospace company. This Customer Service Manager will oversee the flow or work within or between departments according to daily and weekly production schedules. Not only is our client looking for someone with management experience but also someone that be can an expeditor. 


    This is a full-time position located in Wichita, KS.   


    Competitive compensation | Great benefits | Relocation assistance provided


    The Responsibilities of this role are:

    • Review the MRP system to ensure customer order due dates are in line with required delivery dates.
    • Verify customer purchase orders against internal work order to ensure that the company can comply with process
      requirements and all processes have been flowed down correctly.
    • Provide continuous updates to customers on the status of their orders within the allotted 4-hour time frame.
    • Communicate with customers on any additional blue prints, drawings, or other items needed for processing.
    • Coordinate with production on obtaining ECD's for orders.
    • Prepare orders in ship out or other areas as needed.
    • Setup and develop daily reports on orders and communicate with production team.
    • Control the MRP dashboard to ensure all orders are listed in the appropriate order in accordance with highest
    • Coordinate with Account Managers on the expedite orders monetary amounts along with processing days.
    • Meet with production to push and segregate orders on a daily basis.
    • Maintain notes of any changes to orders in MRP system to assist Accounting with the invoicing.
    • Upload all POC's, PO's, and needed attachments into the MRP system.
    • Assist the CSR team as needed.
    • Other duties as assigned.




    Education: High School Graduate or General Education Degree (GED): Required

    Experience: 5 plus years of experience in manufacturing

    Computer Skills: Proficient in Microsoft Office









    The Company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.


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