Delaware Resource Group

  • Help Desk Tech

    Job Locations US-OK-Oklahoma City | US-OK-Oklahoma City
    Posted Date 2 weeks ago(4/4/2018 4:49 PM)
    Job ID
    2018-1912
    # of Openings
    1
    Category
    Other
  • Overview

    DRG Professional Services is currently seeking a Help Desk Tech

    Responsibilities

    This position is responsible for maintaining customer service support and IS technology troubleshooting.

     

    • Troubleshoot/ Unlock user accounts to include Active Directory, AS400, and Voicemail system for call-in, walk-up, self-services, or e-mail customers.
    • Assist hardware maintenance issues including cell phone, telephone, Internet\intranet connectivity (wired/wireless/VPN), laptop, desktop, and attached peripherals
    • Support network printers and field based multi-function devices, software installation, minor repair and vendor management for major repairs.
    • Ownership of logging of all hardware and software on any Sonic desktop, laptop, server, PDA and\or peripherals and insuring that appropriate asset tracking software is regularly ran against any asset maintained by technician.
    • Log consumable inventory used by customer base, including filing out change inventory forms for all requested consumables by any customer.
    • Support knowledge including of third party software and custom apps, the base system load on Workstations
    • Create and update documentation on installation(s) of software, configuration(s) of hardware and problem troubleshooting.
    • Other duties assigned as needed.

    Qualifications

     

     

    • Associate’s degree in MIS or related field preferred; or 2+ years’ experience in related field in lieu of education.
    • Customer focus is required; this position includes frequent interaction with associates at all levels of the organization.
    • Must be self-motivated and driven to go the distance with potentially unhappy technology consumers.
    • Relationship-driven.
    • Proven skills in technology troubleshooting.
    • After hours support on a rotational basis.
    • Quick to learn new systems and products.
    • Medium to high-level skill-set for Microsoft Office 2007 and higher.
    • Medium to high-level skill-set for of Windows XP/7/8 and higher.
    • Medium to high-level of Mac OS X knowledge.
    • ITIL understanding and/or certificates a huge plus
    • iPhone, iPad, Droid phones, Microsoft Surface and Tablet Support experience a plus
    • Extensive Microsoft Outlook knowledge a plus

     

     

     

     

     

     

     

    The Company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.