Delaware Resource Group

Technical Analyst

US-OK-Oklahoma City
1 month ago
Job ID
2017-1835
# of Openings
1
Category
Other

Overview

The Technical Analyst is the in-house expert on the various retail technologies including point-of-sale (POS), audio, payment, and customer experience, and the integrations between highly interactive systems.

Responsibilities

Key responsibilities include extensive second/third level technical troubleshooting, coordinating with various software development teams on root cause analysis and defect recreation/documentation, software/hardware documentation (technical architecture, troubleshooting, support training, & end user training), development/enhancement of software/hardware support models for ongoing initiatives, and working with various project teams on fitting new technologies into a standardized support model.

 

Qualifications

 Qualifications:

  • Demonstrates a basic understanding of technical acumen.
  • Utilizes problem solving, customer service skills, strong written and verbal skills.
  • A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization.
  • Must be self-motivated and driven to go the distance with potential unhappy technology consumers.
  • Strong desire for learning processes, procedures and new software and hardware capabilities required.
  • Proven skills in technology troubleshooting.
  • Ability to work well under pressure and have good organizational and interpersonal skills.
  • Ability to meet specific deadlines and work under pressure.
  • Experience with credit card technologies, back office systems, polling technologies and audio systems would be extremely beneficial.
  • Base technical skills including computer operating systems, computer hardware, networks, and communication platforms are required.
  • Word processing, spreadsheet technologies, presentation skills and database experience are necessary.
  • Ability to rotate "on call" for technical or service challenges required. The rotation requires work during non-corporate business hours including nights and weekends.

Skills Needed:

  • L3 Technical Troubleshooting
  • TCP/IP experience
  • Windows Application Support ex. Upgrading versions of Windows OS and supporting
  • Log File experience
  • Root cause analysis
  • Ability to work under pressure
  • Ability to work with vendors

 

Preferred Skills:

  • PowerShell Scripting
  • ISS
  • Networking Set-up and Support of Active Directory and Windows

 

Vendor Products Used: (Experienced in these technologies would be a big bonus but not expected.)

  • Oracle and Infor (POS)
  • Audio: HME and Oracle
  • Payment: NCR

 

 

 

The Company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.

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